Terms & Conditions

Terms and Conditions Agreement

Effective: September 12, 2021


1. Acceptance of this Agreement

Eation LLC provides an online food ordering and interaction tool, using web-based technology that connects customers and restaurants through products Custo and Chef. Custo’s software permits consumers to place orders for food and/or other goods from various restaurants and businesses, for dine-in and takeout. Software facilitates interaction between consumer and restaurants regarding availability, payment, serve time and mode of operation (i.e. dine in or take out).Neither Eation nor Custo is a restaurant, delivery service, or in food preparation business. If you access any of our websites located at https://www.thecusto.com/ , install or use our Custo or Chef mobile application, install or use any other software supplied by Eation, or access any information, function, or service available or enabled by Eation (each, a “Service” and collectively, the “Services”), or complete the Eation account registration process, you, your heirs, assigns, and successors (collectively, “you” or “your”) hereby represent and warrant that:
1. you have read, understand, and agree to be bound by this Agreement;
2. you are of legal age in the jurisdiction in which you reside to form a binding contract with Eation; and 3. you have the authority to enter into the Agreement personally and, if applicable, on behalf of any organization on whose behalf you have created an account and to bind such organization to the Agreement.
The terms “User” and “Users” refer to all individuals and other persons who access or use the Services, including, without limitation, any organizations that register accounts or otherwise access or use the Services through their respective representatives. Except as otherwise provided in this Agreement, if you do not agree to be bound by the Agreement, you may not access or use the Services.

2. Additional Terms and Policies

By using the Services, you agree to be bound by this Agreement and acknowledge and agree to the collection, use, and disclosure of your personal information in accordance with Eation’s Privacy Policy , which is incorporated in this Agreement by reference. You also agree to abide by any additional policies for Users that are published on our website or mobile application.

3. Payment Terms

(a) Prices & Charges . You understand that: (a) the prices for menu or other items displayed through the application Services may differ from the prices offered or published by Merchants for the same menu or other items and/or from prices available at third-party websites and that such prices may not be the lowest prices at which the menu or other items are sold; (b) Once an order is confirmed, it can't be cancelled and the buyer will be charged under the payment method (c) In case of remorse for a customer during dine-in services, it is customer’s duty to settle and make adjustments with restaurants/businesses in total transaction before the payment is made. (d) However in case of remorse for a customer in take out services, refunds can be initiated under the discretion of both restaurants/businesses and Eation. and (e) Eation reserves the right to change such prices at any time, deny/cancel orders if unavailable and block suspicious/unlawful/overdue users at its discretion.

For certain transactions, the subtotals shown at checkout are estimates that may be higher or lower depending on the final in- store totals. In those situations, Eation reserves the right to charge your payment method the final price after checkout. You are liable for all transaction taxes on the Services provided under this Agreement. In the event that the charge to your payment method may incorrectly differ from the total amount, including subtotal, fees, and gratuity, displayed to you at checkout and/or after gratuity is selected, Eation reserves the right to make an additional charge to your payment method after the initial charge so that the total amount charged is consistent with the total amount displayed to you at checkout and/or after gratuity is selected. All payments will be processed by Eation or its payments processor, using the preferred payment method designated in your account. If your payment details change, your card provider may provide us with updated card details. We may use these new details or details from other cards on file in order to help prevent any interruption to your Use of the Services. If you would like to use a different payment method or if there is a change in payment method, please update your billing information. (b) No Refunds . Charges paid by you for completed orders are final and non-refundable. Eation has no obligation to provide refunds or credits, but may grant them, in cases of customer’s remorse under Eation’s sole discretion.

(c) Promotional Offers and Credits . Eation, at its sole discretion, may make promotional offers with different features and different rates to any User. These promotional offers are subject to the terms of this Agreement and may be valid only for certain Users as indicated in the offer. You also agree that promotional offers cannot be used unlawfully, duplicated or transferred in any manner. Eation also reserves the right to withhold, modify, cancel or deduct credits or benefits obtained through a promotion in the event that Eation determines or believes that the redemption of the promotion or receipt of the credit/ benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement. Any credit issued by Eation or Custo or Chef is valid for 6 months from date of issue unless stated otherwise. Credits or benefits can be only redeemed through Custo or other subsidiaries of Eation.

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